【Information concerning the State of Emergency】



The Japanese Government declared a state of Emergency upon the Hokkaido Region in order to contain the progression of the COVID-19 from the 16th of May to the 31st.

Complying to this situation we want to inform our customers of some modification in the operations of the Hotel and Restauration

‣Concerning Hotel’s Guests, the Free Wine service is stopped during the period. For guests desiring so, we propose a bottle of wine (Red or White) as a service during the check-in.

‣Bar Ignis Otaru will be close during the period.

‣The Ball Restaurant will operate for shorter hours. Last Order 7 pm and close at 8 pm. Please notice that we would not be able to serve alcoholic beverages.

Furthermore please be aware that we will check your temperature and request hand sanitizing.

We thank you very much for your cooperation and understanding.

※Since Emergency State requests might evolve we will keep you informed up to date.